We’ll always ask for a selfie when you sign up for an account.
We need a clear photo of you so that we can confirm your identity. This is important, as it prevents people from trying to impersonate you or your business.
We'll never share this selfie and it's not used as a profile picture for your account.
In some cases, we may ask you to retake or resubmit your selfie if the photo is not clear.
Please treat your selfie like a passport photo and do the following for the best results;
- Remove any hats or glasses
- Make sure the photo is in focus
- Take the photo in a well-lit area
- Make sure we can see your entire face
- Do not take a photo of another photo or your favourite profile picture from another screen; we can't accept copies
If you have questions, or if you're stuck on your application you can send us a secure message via your app (make sure you’re on the latest app version) or message us at support@countingup.com.
Our UK-based Support Team are available Monday to Friday, 9am-5pm.
You can visit the FCA website to find out more about safeguarding.