On rare occasions, Countingup may need to take measures to restrict an account held with us. Before reaching out to us for additional support, we recommend checking the following steps:
1. **Review Account Activity:** Take a moment to review the recent activity on your account. Look for any suspicious or unauthorised transactions that could be causing the restriction. If you notice any such activity, please report it to us immediately.
2. **Verify Account Information:** Double-check that all the information associated with your account is accurate and up to date. This includes your contact information, address, and any other relevant details. Outdated or incorrect information could potentially trigger a restriction. This includes ensuring your business has not been struck from the Companies House register.
3. **Check if there are any incidents:** Ensure Countingup are not experiencing any technical issues that could be impacting your account. Click Here to view our status page.
4. **Review Terms and Conditions:** Familiarise yourself with our terms and conditions to ensure that you are in compliance with all the guidelines and requirements. Violating any of these terms could result in a restriction on your account.
5. **Contact Customer Support:** If you have completed the above steps and are still experiencing issues or have questions, please reach out to our customer support team. They will be able to provide you with further assistance and guidance. By following these steps, you can help identify and resolve any potential issues that may be causing a restriction on your Countingup account.