We are excited to announce the launch of a new feature in the Countingup app called Secure Messaging. This feature allows you to communicate directly with our digital AI assistant, Countingbot, or with a member of our Support team.
Why should you use Secure Messaging? Let us tell you!
The main reason is that it's the most secure way to communicate with us. Say goodbye to fraudsters pretending to be us through other channels like telephone or email.
Speaking of email, we understand that waiting for our team to respond can sometimes be frustrating. But don't worry, we've got Countingbot to make things faster and easier for you!
Unlike email, secure messaging is lightning-fast, super safe, and incredibly efficient. Our friendly bot, Countingbot, is here to assist you with a wide range of answers without any waiting time. It's like having our help center at your fingertips!
Now, you might be curious if Countingbot is taking away jobs. Absolutely not! Countingbot was created to enhance the level of service we provide to you. Whether you need help with your PIN or disputing a card payment, Countingbot is trained to assist us in helping you.
Where can you find Secure Messaging?
Reaching out via Secure Messaging is a breeze! Just follow these simple steps:
1) Open your Countingup App
2) Tap on the speech bubbles on the top left of the screen.
3) Countingbot our Digital Assistant will help with a number of Queries to save you time. Need a human? Just ask Countingbot for a member of our Suppor team.
What if you can't log into your app?
No worries at all! Just reach out to us using your registered email address by emailing support@countingup.com or you can also get in touch with us via the contact us page on our website.