You can cancel your Tax Pro Payroll subscription any time in the app. Head to the ‘Explore’ tab and tap on ‘Your account’ and then ‘Your accountant’ to see the details of your active subscriptions. Then tap ‘Cancel’.
Given we will have collected payment, you will receive your payslip for the month you cancel. The subscription will conclude at the end of the month.
Tax Pro Payroll subscriptions are not eligible for refunds.
Cancelling my Tax Pro Filing subscription
You can cancel your Tax Pro Filing subscription any time in the app. Head to the ‘Explore’ tab and tap on ‘Your account’ and then ‘Your accountant’ to see the details of your active subscriptions. Then tap ‘Cancel’.
If you cancel your Tax Pro Filing subscription you may be eligible for a refund. The refund amount you are eligible for depends on your usage of the service.
If, within your subscription period, your year end accounts have been prepared and filed, you are not eligible for a refund for these services.
If, within your subscription period, your year end accounts have not been prepared and filed, you are eligible for a refund for these services. Countingup will take a small administration fee.