Countingup accounts can send and receive Faster Payments, we process data files containing these payments immediately. Read more about Faster Payments.
Faster Payments typically take few minutes to be processed, but can take up to 3 hours with some banks, and are often delayed due to fraud checks.
For inbound payments, we send push notifications to the Countingup app so you know when these have complete (if you don't have notifications enabled, here is how you turn them back on).
Countingup accounts can receive payments made using CHAPS. Payments received before 15:00 will be processed that day and will show in your Countingup app that evening (typically around 19:00). Payments made after 15:00 will show in the evening of the following working day.
Countingup accounts can also receive payments made using BACS, these take 3 working days to be processed.
All other payment schemes are not supported for Countingup accounts.
*If your payment has not been processed within these timescales then please contact support. In your request please include the name of the sender/recipient, the amount of the payment, the date and time it was sent and any reference used.