While we’d be sad to see you go, you’re free to leave and close your account at any time. You can do so in the Countingup app by following these steps:
- Open the Countingup app
- Tap the 'Explore' tab on the bottom of the screen
- Under 'Your account', Tap 'Help'
- Tap 'Close account'
Once we’re sure that it’s you requesting the account closure, we’ll process the rest from our side.
We’ll keep your data for 7 years to comply with the relevant laws and anti-money laundering regulations. For more details check our privacy policy here.
If you need help or have any questions about closing your account, please contact us by sending us a secure message via your app (make sure you’re on the latest app version).