If you think there has been an unauthorised payment made on your account, you should immediately freeze your card to prevent anyone from using it.
Send us a secure message via your app (make sure you’re on the latest app version) letting us know the following details:
- Exactly which transaction was unauthorised
- When it took place (i.e. when the money was taken from your account)
- Whether you have your card and if it is currently frozen or not
Lost your card & phone?
Want to make sure nobody has access to your funds? Click here