Remember: we’ll never request that you provide or forward security information via text, instant messages, email, phone call or social media.
Hello there!
We understand that sometimes you may have questions or need assistance while using Countingup. Don't worry, we've got your back! Our dedicated support team is here to help you out.
If you need to contact our support team, you can do so by simply sending us a secure message via your app (make sure you’re on the latest app version). It's important to note that you should use the email address that is linked to your Countingup account to ensure we can assist you effectively.
When you send an email to us, please provide as much detail as possible about your query or issue. This will allow our support team to fully understand the situation and provide you with the best solution possible.
Our support team operates between 9 am and 5 pm, Monday to Friday, so please keep that in mind when you're waiting for a response.
We want to make sure that your experience with Countingup is as smooth as possible, and we're always here to help you out. So, don't hesitate to reach out to us if you need assistance!
Protect yourself against fraud and scams. See more information here: Our guide to fraud and scams