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Troubleshooting

Articles in this section

What is a Confirmation of Payee?
What is a Direct Debit Indemnity Claim?
I haven't received an email with my login code, what do I do?
How do I log out?
I'm trying to add a new payee but I'm not receiving the SMS. What should I do?
How can I log into my account from a different device?

How do I log out?

You will automatically be logged out after 2 minutes of inactivity.

If you wish to log out immediately, please tap 'More' and then 'Lock' on the top right of the screen.

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