The Countingup mobile app will no longer support Apple devices running iOS version 9 from 1 April 2019. Customers will need to update to iOS version 10 or above in order to continue using Countingup.
Why are you making this change?
Although it is common for tech companies to drop support for older software and devices quite quickly after new versions become available, banking providers tend to take a slower and more cautious approach.
This isn't a decision we have taken lightly. iOS 9 was last updated by Apple on 25 August 2016 (to version 9.3.5) and is no longer actively maintained or receiving fixes for security problems. In addition, as newer devices and software are made available, it becomes harder for us to deliver a high-quality experience across all of these.
What do I need to do?
If possible, upgrade the software on your Apple device to iOS version 10 or later (iOS 12 is the most recent version available). For instructions to update your version of iOS please see Apple's guide at https://support.apple.com/en-us/HT204204
Some customers with older Apple devices, that were all discontinued by Apple in 2015, will be unable to upgrade and will need to source a replacement device to continue using Countingup. Affected devices include:
- iPhone 4S (discontinued 2014)
- iPad 2 (discontinued 2014)
- iPad 3rd generation (discontinued 2012)
- iPad Mini 1st generation (discontinued 2015)
- iPod Touch 5th generation (discontinued 2015)
When will this happen?
After 1 April 2019, new releases of the Countingup mobile app will not be available from the AppStore for devices running iOS 9. The existing app may continue to work on iOS 9 devices for a period of time, but this would not be supported by Countingup. If the existing app is removed from an iOS 9 device, it will not be possible to install it again from the AppStore.