If you think there has been an unauthorised card payment made from your account, you should immediately freeze your card to prevent anyone from using it.
Send us a secure message via your app (make sure you’re on the latest app version)
detailing you want to “Unauthorised Card Payment".
Countingbot, our digital assistant, will then collect some details from you to make it easier to process your claim.
What if my payment was sent by Faster Payment? Please see here
Lost your card & phone?
Want to make sure nobody has access to your funds? Click here