Payment from Countingup account
If you believe that any faster payment(s) you have made from your account is a scam please send support@countingup.com an email with the subject “Scam Faster Payment” letting us know the following details:
- Exactly which transaction(s) you wish to report (include date, amount, payee name and any reference(s))
- Whether you have your card and if it is currently frozen or not
- The reason you believe this is a scam
Payment to a Countingup account
If you have sent a payment to a Countingup account and believe that you have been scammed please send support@countingup.com an email with the subject “Countingup Account Scam” letting us know the following details:
- The account number you paid
- The transaction details (include date, amount, payee name and any reference(s))
- The reason you believe this is a scam
You should immediately make a report to your account provider if you have not already done so.
We would also suggest making a report to Action Fraud via their website.
What if my transaction was made by card? Please see here
Lost your card & phone?
Want to make sure nobody has access to your funds? Click here