Support guides
Opening an account
Your card
- How long will it take for my card to arrive?
- How do I activate my card?
- How do I find my PIN?
- How can I change my PIN?
- How do I freeze your card?
- My card has been stolen, what should I do?
Payments and deposits
- Bank transfers
- Cash deposits
- How long do payments take to be processed?
- Can I pay in a cheque?
- How do I add a new payee?
- Does Countingup support direct debits?
Invoicing
- How do I create an invoice?
- Can I cancel an invoice?
- Can I duplicate invoices?
- How do I change the due date on invoices?
- How do I match a payment to an invoice?
- How do I upload my logo for invoices?
Expenses and bills
- How do I add notes or photos to my transactions?
- Can I delete a note or photo that I've added to a transaction?
- Categories
- How do I create a bill?
- Can I duplicate a bill?
- Can I delete a bill?
Accountant access
- Customer- how do I invite my accountant to access my data?
- Customer- how do I stop giving my accountant access to my data?
- Accountant- how do I add a client?
- Accountant- do I have to pay to access my client's data?
- Accountant- how do I export my client's data?
- Accountant- how do I view the receipt for a client transaction?
Special offers
Troubleshooting
Your account
- Feature ideas
- Fees
- Changes to fees and charges
- How do I change my email address?
- How do I change my phone number?
- How do I change my residential address?