Support guides
Joining Countingup
Sending and Receiving Payments
- Enabling notifications
- How long do payments take to be processed?
- For transfers into Countingup is the correct bank name Prepay Solutions?
- Does Countingup support direct debits?
- Can I view or cancel my Direct Debits in the Countingup app?
- How can I send or receive international payments?
Account fees
Account funding
The Countingup card
- I've entered my PIN incorrectly 3 times and blocked it, how do I unblock it?
- I've lost my phone and card, how can I make sure nobody has access to my funds?
- How long will it take for my card to arrive?
- How do I activate my card?
- How do I find my PIN?
- How can I change my PIN?
Invoicing and bills
- How do I create an invoice?
- Can I cancel an invoice?
- Can I duplicate invoices?
- How do I change the due date on invoices?
- How do I upload my logo to Countingup for my invoices?
- How do I match a payment to an invoice?
Partnerships and special offers
Other details about your account
- How do I add notes or photos to my transactions?
- Can I delete a note or photo that I've added to a transaction?
- Removal of support for Apple devices running iOS 9
- I haven't received an email with my login code, what do I do?
- Features you would like to see in Countingup
- Categories