Support guides
COVID-19 Support
- Overview of support schemes
- Self-employment Income Support Scheme (SEISS)
- The Coronavirus Job Retention Scheme
- Bounce Back Loan Scheme
- Self-employment and Universal Credit
- Coronavirus Business Interruption Loan Scheme
Opening an account
Your card
- How long will it take for my card to arrive?
- How do I activate my card?
- How do I find my PIN?
- How can I change my PIN?
- How do I freeze my card?
- My card has been stolen, what should I do?
Payments and deposits
- Why is my contactless payment failing?
- What is a pending transaction?
- Faster payment
- Cash deposits
- How long do payments take to be processed?
- Can I pay in a cheque?
Invoicing
- How do I create an invoice?
- Can I cancel an invoice?
- Can I duplicate invoices?
- How do I change the due date on invoices?
- How do I match a payment to an invoice?
- How do I upload my logo for invoices?
Expenses and bills
- Categories
- Categories for Limited business
- Categories for self employed and CIS contractor
- Categories for furnished holiday lettings and UK property business
- How do I create a bill?
- How do I match a payment to a bill?
Accountant access
- Accountant- how do I connect a client who already has a Countingup account to my Accountant Hub?
- Accountant- how do I add journals?
- Customer- how do I invite my accountant to access my data?
- Customer- how do I stop giving my accountant access to my data?
- Accountant- how do I refer a client who doesn’t already have a Countingup account?
- Accountant- how do I view my client’s trial balance report?
Troubleshooting
Your account
- How to contact the support team?
- What is the Corporation Tax estimate for limited companies?
- What is the Self-Assessment tax estimate for self-employed sole traders?
- Feature ideas
- Fees
- Changes to fees and charges