Support guides

Joining Countingup

• What is the criteria for joining Countingup?
• What details do I need to sign up to Countingup?
• Account verification
• Is Countingup FCA registered?
• Is my money safe?

Sending and Receiving Payments

• Enabling notifications
• How long do payments take to be processed?
• For transfers into Countingup is the correct bank name Prepay Solutions?
• Does Countingup support direct debits?
• Can I view or cancel my Direct Debits in the Countingup app?
• How can I send or receive international payments?

See all 7 articles

Account fees

• Fees - What does Countingup charge for?
• Changes to fees and charges

Account funding

• Depositing funds into your account - Bank transfers
• Depositing funds into your account - Cash deposits
• Can I pay in a cheque?
• Limits

The Countingup card

• How long will it take for my card to arrive?
• How do I activate my card?
• How do I find my PIN?
• How can I change my PIN?
• My card has been stolen, what should I do?
• I have lost my card, what should I do?

See all 10 articles

Invoicing

• How do I create an invoice?
• How do I match a payment to an invoice?
• How do I change my accounting period?
• Can I cancel an invoice?

Partnerships and special offers

• Start accepting card payments today with SumUp
• Apply for flexible credit with iwoca

Other details about your account

• Categories
• How do I log out?
• How do I change my email address?
• How do I change my phone number?
• I need a letter proving I have a business account.
• Can I get a bank statement?

See all 13 articles

Closing your account

• Does it cost anything to close my account?
• How can I close my account?