Support guides

Joining Countingup

• What is the criteria for joining Countingup?
• What details do I need to sign up to Countingup?
• Account verification
• Is Countingup FCA registered?
• Is my money safe?

Sending and Receiving Payments

• Enabling notifications
• How long do payments take to be processed?
• For transfers into Countingup is the correct bank name Prepay Solutions?
• Does Countingup support direct debits?
• Can I view or cancel my Direct Debits in the Countingup app?
• How can I send or receive international payments?

See all 9 articles

Account fees

• Fees - What does Countingup charge for?
• Changes to fees and charges

Account funding

• Depositing funds into your account - Bank transfers
• Depositing funds into your account - Cash deposits
• Can I pay in a cheque?
• Limits

The Countingup card

• I've entered my PIN incorrectly 3 times and blocked it, how do I unblock it?
• I've lost my phone and card, how can I make sure nobody has access to my funds?
• How long will it take for my card to arrive?
• How do I activate my card?
• How do I find my PIN?
• How can I change my PIN?

See all 12 articles

Invoicing

• How can I change the payment terms (due date) on my invoices?
• How do I create an invoice?
• How do I match a payment to an invoice?
• How do I change my accounting period?
• Can I cancel an invoice?

Partnerships and special offers

• Apply for flexible credit with Capitol on Tap
• Looking for a recommended accountant?
• Start accepting card payments today with SumUp
• Apply for flexible credit with iwoca

Other details about your account

• Removal of support for Apple devices running iOS 9
• I haven't received an email with my login code, what do I do?
• Features you would like to see in Countingup
• Categories
• How do I log out?
• How do I change my email address?

See all 14 articles

Closing your account

• Does it cost anything to close my account?
• How can I close my account?