If you haven't received the email containing your login code, don't worry—there are a few quick steps you can take to find it. 📥 Most verification emails arrive within seconds, but occasionally, security filters can misplace them.
Check your folders
The first thing to do is check your spam or junk folder. If the email has been filtered there, you can mark it as "not spam" to ensure future messages reach your main inbox.
Add us to your safe senders list
If the email isn't in your spam folder, your email provider might be blocking it entirely. To fix this, add our official sending addresses to your safe senders list (sometimes called a "whitelist"):
Our support address: support@countingup.com
Our automated address: noreply@countingup.com
Adding these addresses ensures that your login codes and important account updates make it to you without being blocked. 💪
Request a new code
Once you’ve updated your safe senders list, return to the app and request a new code. 📲 If you're still having trouble, we recommend double-checking that there are no typos in the email address you entered during your application.
Note: If you're unsure how to add an email to your safe senders list, you can usually find instructions in the "Settings" or "Security" section of your email provider's help pages.