Your Dojo Go Max card reader and account are managed directly by Dojo, so they are best placed to handle technical or billing queries. While your sales sync automatically to the app, any issues with the hardware or your specific Dojo contract need to be resolved by their specialist support team to ensure your security and device performance.
When to contact Dojo
You should reach out to the Dojo team if you need assistance with:
Hardware troubleshooting: Resolving connection issues, "on-screen" errors, or ordering replacement printer rolls for your device.
Billing and fees: Questions regarding your monthly Dojo subscription or specific transaction percentages.
Account updates: Changing your business address or contact info specifically on your Dojo account.
Security and compliance: Help with completing your annual PCI security profile or linking your payouts to your business account.
How to reach Dojo support
Dojo provides dedicated support channels, with technical help available seven days a week.
Phone: Call 0800 044 3550. Account support is available 8am–6pm (Monday to Friday), while technical support is open 8am–11pm (Monday to Sunday).
Email: Send your query to support@dojo.tech.
Help Centre: Visit the official Dojo website for live chat and troubleshooting guides. 📞
If your question is about how your Dojo transactions are appearing in your transaction list, rather than an issue with the device itself, you can message our team via the Help section in the app.