We want to make sure you get the right help when you need it. If you need extra support managing your account due to a health condition, a major life event, or financial difficulties, we are here for you. 💙
Simply send us a secure message directly in the app to let us know how we can help.
What kind of support do you offer?
Our team is specially trained to help customers dealing with:
Health conditions: Illnesses that affect your day-to-day tasks.
Life events: Difficult situations like a bereavement, job loss, or a relationship breakdown.
Resilience: Anything impacting your ability to handle financial or emotional shocks.
Capability: If you feel you have limited confidence with digital skills or financial matters.
You are never obliged to share your personal circumstances with us, but if you choose to, your information is kept completely confidential in line with our privacy policy.
Need immediate help? 🚨
If you have lost your card, please call 020 8068 6862 immediately to cancel it.
If you or anyone else is in immediate danger, please call 999.