Worried you've sent money to a scammer using our platform? Please report it to your own bank right away. Your bank will start the recovery process and contact us to trace the funds. You should also email our team so we can investigate the suspicious account and protect others.
What your bank will do
⚠️ Contact your bank first, as they can refund your money through UK protection schemes.
Your own bank or account provider handles the primary claim for scams. They'll use industry networks to raise an alert with our compliance team. We'll then work with them to try and freeze any remaining funds.
Where to get extra support
Dealing with a scam is incredibly stressful, but you don't have to face it alone. We recommend that you [suspicious link removed] to help the police track the scammers. You can also read our guide on staying safe online to learn how to spot common tricks. Our team is always here to support you, so please reach out if you need anything else