No one wants to deal with fraud or online scams. But they’re out there, and fraudsters are getting smarter. The good news? You can stay one step ahead with a few simple habits and checks. Here’s how to keep your business account and information safe. 💸
Spot the red flags 🚩
Scammers often sound convincing, but there are a few classic warning signs to watch for:
We'll never ask you to move money: We'll never ask you to transfer money to a "safe" account or share any of your log-in codes. If someone asks you to do this, it's a major warning sign.
Keep your PIN secret: Never share your 4-digit PIN with anyone —including friends, family, or business partners.
Keep hold of your card: Don’t give your physical card to anyone.
Phone numbers can be faked: We'll never call you out of the blue to discuss the security of your business account. If a call feels strange, hang up immediately and message us directly through the app.
Not sure? Double-check first 🤔
Before you send a payment or share any business details, take a moment to pause and verify. Taking a few minutes to check can protect your hard-earned money.
Quick checks everyone should do:
Look up reviews: Search online for customer reviews or complaints. A quick web search can tell you a lot.
Check social media: See if the person or company has an active, genuine presence on platforms like LinkedIn or Instagram.
Do a background check: Make sure the business is registered and reputable.
If you're sending money to a business:
Use Companies House: Verify that the company is officially registered in the UK.
Check the FCA Register: Confirm the business is authorised by the Financial Conduct Authority (FCA) to provide financial services.
If you're sending money to an individual:
Ask questions: Confirm exactly who they are and why they need the payment.
Request documentation: Ask for an invoice or official proof if something doesn’t feel right.
If you're considering an investment:
Use FCA ScamSmart: Run the firm through the Financial Conduct Authority's ScamSmart tool to check if the investment is genuine.
Shopping online? Stay smart 🛍️
Use secure payment methods: Pay using a credit or debit card where possible.
Pay on collection: If you're buying goods from online marketplaces that require a bank transfer, try to pay in person upon delivery.
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Watch out for social media impersonators: Fraudsters often pretend to be someone you know on WhatsApp or social media. Always ask them a question only your actual friend or partner would know to verify their identity.
Five ways to keep your online banking safe 🔐
Protecting yourself is also about locking down your digital habits:
Choose strong, unique passwords for your banking and email accounts. Avoid obvious choices like pet names or sequential numbers.
Turn on two-factor authentication (2FA). It acts like an extra lock on your digital front door.
Avoid public Wi-Fi when managing your business finances. Use your mobile data or a secure, private network instead.
Watch out for suspicious emails or texts. If an unexpected link looks fishy, leave it alone.
Keep your mobile device secure and update the app regularly to make sure you have our latest security features.
Handy resources 🔗
Want to learn more about staying safe online? These external guides are packed with helpful advice:
💡 The bottom line: A little extra caution goes a long way. If a request or a payment doesn’t feel right, trust your instincts. Pause, do your checks, or reach out to us in the app if you need a second opinion.