If you get an unexpected letter or card from us without signing up, someone might be using your details. Don't worry, we take identity theft very seriously and we're here to help. To report it, email our support team straight away with the subject line "Impersonation". We'll investigate immediately and close any unauthorised applications or accounts to protect you. 🔒
What to include in your email
To help us track down the issue quickly, please send us a few quick details. We need a clear photo of the letter or card you received in the post. Please also tell us the exact address where the mail was sent. Finally, let us know what personal details were used, such as just your name, just your address, or both.
How we handle your report
Once we get your email, our security team will look into it right away. If we find any active applications or open accounts using your info, we'll take action. This includes cancelling cards and shutting down the account permanently to keep you safe.
⚠️ Critical: For data privacy reasons, we can't share specific details about our investigation or the fraudulent accounts with you. Rest assured, we handle every single report with extreme care behind the scenes to make things right.
Extra steps to stay safe
If you think your identity has been stolen, take a few extra steps to protect yourself:
Visit the Cifas identity protection guide for expert help if your details were used without permission.
Report the incident to the police using the online reporting portal or call them on 0300 123 2040.
Contact Companies House if someone used your personal information to register a business listing. You can email enquiries@companieshouse.gov.uk or call 0303 1234 500 to get the details removed.