We'll never send you a message or email asking for your passwords, card details, or one-time passcodes. If an unexpected message pressures you to share this info, ignore it completely. The safest way to talk to us is right inside the app through our secure chat. Our team uses in app messaging or email from the list below for all account matters, so you always know it's really us.
Spotting the signs of a phishing message
Scammers try to make their messages look urgent to scare you into acting quickly. They might claim your business account is temporarily locked or that a suspicious payment just left your account. Genuine teams will never rush you or threaten to shut your account down if you don't share a code. If a message feels strange, take a breath and don't click any links.
Checking the sender address
Always look closely at the email address of the sender before opening attachments. Fake emails often use slight spelling variations or odd domains to trick busy business owners. Legitimate updates will only come from our verified official domain that matches our main website
Checking our official email addresses
We only use specific email domains to send updates or ask for information. Scammers often use fake lookalike email addresses to trick business owners.
We’ll only use the following email addresses to communicate with you:
- support@countingup.com
- noreply@countingup.com
- no-reply@countingup.com
- mail@info.countingup.com
- mail@hello.countingup.com
- accountants@countingup.com
If the sender address looks messy or uses a free public domain, delete the email straight away.
Staying safe with the secure chat
If you ever feel unsure about an email, don't reply to it. Instead, open the app on your device and send a quick message to our team. Our secure in-app messaging channel is the best way to confirm if a message is real. We can instantly check our outreach records and help you secure your business account if you accidentally shared something.