You can get in touch with our general support team by sending a secure message directly in the app. Just make sure you're using the latest version first. 💬
If you need to report a lost, stolen, or damaged card or please call our emergency line on 020 8068 6862 immediately. This line is open 24/7 📞
Emailing us ✉️
If you need to email us, always use the email address linked to your business account. Please include as much detail as possible about your query so we can understand the situation and give you the best help quickly.
When is support available?
Our general support team is here to help you from 9 am to 5 pm, Monday to Friday.
Keeping your account safe
Unless you've specifically booked a call to speak with our onboarding team, we will never call you.
If you receive an unexpected call from someone claiming to be from our team, please hang up immediately. We will never ask you to:
Make a payment.
Approve a payment on your account.
Approve a refund back to your account.
Provide or forward security information via text, instant message, email, phone call, or social media.
To learn more about protecting yourself, read our guide to fraud and scams.