We aim to get your business account up and running as quickly as possible. 🚀 Most people receive a decision on their application within the same business day.
If we need to take a closer look at your details, the process might take a little longer. We'll always keep you updated on your progress, so you'll know exactly where you stand. Taking a moment to double-check your information before submitting can help prevent delays.
How to avoid delays
Small mistakes can sometimes lead to longer wait times. To keep things moving fast, please look out for typos in these key areas:
Your name: Ensure the name you enter matches your ID exactly.
Your address: Double-check that your UK residential address is spelt correctly.
ID details: Make sure any numbers or dates from your passport or driving licence are accurate.
Note: If there are mistakes in these sections, we might have to ask you to complete that part of the process again, which can slow things down.
If we need more information
Sometimes we need a bit more info to verify your identity or your business. If we do, we’ll always get in touch through these official channels:
A secure in-app message: You’ll see a notification within the app if there's something you need to check.
An email: We may send an email to the address you used when you started your application.
The sooner you can provide any extra details, the sooner we can approve your account so you can get back to business. 👊