To get your business account open, we’re legally required to confirm where you live. Usually, we can do this automatically during your application, but if we can’t, we’ll ask you to provide a document to confirm your home address. 🏠
If you can provide a document that meets all of the criteria below, we'll be able to review it on the same business day.
Documents we accept
The easiest way to verify your address is by uploading a PDF directly in the app. You can also take a photo of the original printed version. We accept the following documents:
High street bank, building society, or credit card statements
Gas, electricity, or water bills
Council tax bills (for the current tax year) or correspondence from the DWP or HMRC.
NHS appointment letters
Home or contents insurance policies
V5C vehicle registration documents (all pages need to be provided
Valid UK Driving Licence
Note: We can only accept a driving licence as proof of address if you used a different document, such as a passport, for your photo ID earlier in the application. If you need to update the ID document you've used, so that your driving licence can now be used to confirm your address, please contact the support team so they can help get this set up.
What your document must show ⚠️
Before you upload your file, please double-check that it meets these requirements to avoid delays;
Your name: The document must be addressed to you personally, not to your business or "The Occupier". The name shown on the document must be an exact match to your legal name.
Current address: The document must clearly show your current home address, and it must match the one you entered in your application.
Recent date: It must have been issued in the last six months (unless it's a council tax bill for the current tax year).
Language: The document must be written in English.
If your document doesn't meet the requirements above, we won't be able to accept it, and you’ll need to provide an alternative.
Uploading your document
In the app, simply follow the prompts to take a photo or upload your PDF. Once uploaded, we'll review the document and aim to get your business account up and running the same day. 🚀