We know it’s frustrating to have your application turned down when you're trying to get your business moving. If this happens, it means we can't open an account for you, we're unable to share the specific reasons why, and the decision can't be reviewed. While this isn't the news you were hoping for, we've explained how these regulatory decisions work below, alongside guidance on your next steps. 🔎
Why are details kept confidential
It's nothing personal 😔 it purely comes down to strict financial regulations. To keep our platform safe and secure, we never disclose our internal safety criteria or discuss individual checks outside of the general eligibility criteria listed on our website.
Appealing the decision
At the moment, we can't reassess applications that have been declined. Because these decisions are final for the foreseeable future, opening a new application for the same business will unfortunately lead to the same result.
Next steps for your business
While our business account isn't the right match this time, there are plenty of excellent alternative providers available across the market who may be able to support you. We genuinely wish you the absolute best of luck in finding the perfect partner to help your business thrive. 👍